Help & Support

I am having trouble logging in
What about password security?
Am I eligible to take part?
How do I register?
Can I access the site from home?
What if I don't have access to a computer?
I'm new to Optus – how do I get access to the site?
Can my family and friends use Mates Rates?
Ok, how much could I save?
Ok, how much could I save?
How do the Gift Cards work?
How do I buy discounted gift cards?
Can I pick the denominations of vouchers?
Can I use gift cards for online purchases?
How quickly will I get my gift cards?
Are there transaction charges?
Online Offers
Cashback
Discount
More about cashback
My Membership No. is not recognised?
Not receiving Mates Rates emails?