Mates Rates | Help & Support

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I am having trouble logging in

How do I buy discounted gift cards?

Not receiving Mates Rates emails?

My Membership No. is not recognised?

More about cashback

Are there transaction charges?

How quickly will I get my gift cards?

Can I use gift cards for online purchases?

Can I pick the denominations of vouchers?

How do the Gift Cards work?

Ok, how much could I save?

Ok, how much could I save?

Can my family and friends use Mates Rates?

I'm new to Optus – how do I get access to the site?

What if I don't have access to a computer?

Can I access the site from home?

How do I register?

Am I eligible to take part?

What about password security?