I am having trouble logging in
Sorry to hear you're having trouble logging in to your account. If you follow this guide, you can get access to your account in no time!
- Go to the Account Recovery page to get started.
- Type in the email you used to register with. If you have forgotten the email you used to register with go to Forgotten which email I used section and enter the additional information requested.
- We will then send you a verification code to your email. This is so we can verify you are the true owner of your account. Please allow sometime for this email to arrive in your inbox and if you have not received it you can request another code by clicking on the "Resend code" link.
- If you still have not received the email please take sometime to checkout some troubleshooting tips.
- Enter the code you received in your email and press Continue.
- Choose how you would like to login. You can either change the password on your account now or skip it and just login to your account straight away.
- Enjoy the benefits of Mates Rates!